Privacy Policy

Introduction

FinVisor Kenya ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our financial advisory services.

We adhere to the Data Protection Act of Kenya (2019) and are committed to ensuring that your privacy is protected. This policy may be updated from time to time, so please check this page periodically to ensure that you are comfortable with any changes.

Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, physical address, national ID number, passport number, and other similar information.
• Financial Information: Bank account details, income information, tax information, investment holdings, and other financial data necessary to provide our services.
• Employment Information: Employer name, job title, industry, and related details.
• Technical Information: IP address, browser type, device information, pages visited, time spent on pages, and other usage data.
• Communication Information: Records of correspondence when you contact us via email, phone, or through our website.

How We Collect Information

We collect information through various channels, including:

• Direct interactions when you fill out forms on our website
• During consultations and meetings
• When you subscribe to our newsletter
• Through cookies and similar tracking technologies on our website
• From third parties such as credit reference bureaus (with your consent)

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and personalizing our financial advisory services
• Processing your transactions and managing your accounts
• Communicating with you about our services, updates, and promotions
• Conducting financial analysis and preparing recommendations
• Complying with legal and regulatory requirements
• Improving our website and services
• Preventing fraud and ensuring security

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given us permission to process your personal information for specific purposes.
• Contractual Necessity: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: When processing is necessary for the purposes of the legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as IT and system administration.
• Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory Authorities: Government bodies that require reporting of processing activities in certain circumstances, such as the Capital Markets Authority (CMA) or the Central Bank of Kenya (CBK).
• Business Partners: When necessary to provide specific services or products you have requested.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under the Data Protection Act of Kenya (2019), you have various rights regarding your personal information, including:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate personal information we hold about you.
• Right to Erasure: You have the right to request erasure of your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal information to another party in certain circumstances.
• Right to Object: You have the right to object to processing of your personal information in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FinVisor Kenya
Bush House, Kabarnet Road, Off Ngong Rd, Nairobi, Kenya
Email: [email protected]
Phone: +254795058590

Complaints

If you have a complaint about our use of your personal information, please contact us first, and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya if you are not satisfied with our response.